Effective Date: May 28, 2025
Last Updated: May 28, 2025

Welcome to Loxio Digital. These Terms of Service (“Terms”) govern your access to and use of our website and the services we provide. By accessing our website or purchasing our services, you agree to be bound by these Terms in full.

If you do not agree with any part of these Terms, you must not use our services or access our site.

1. Services Provided

Loxio Digital offers professional Google Business Profile (GBP) optimization services, which may include:

  • GBP audits and analysis
  • Optimization of business listings
  • Ongoing performance monitoring and reporting
  • Guidance on reviews, categories, and keyword strategies

We reserve the right to update or modify our services at any time.

2. User Responsibilities

To ensure optimal service quality, all clients must:

  • Provide accurate and up-to-date business information
  • Grant required access to the Google Business Profile or relevant tools
  • Respond to communication requests and project-related clarifications in a timely manner
  • Avoid submitting any false, misleading, or unlawful content or data

Failure to meet these responsibilities may result in service delays, termination, or non-performance, for which Loxio Digital is not liable.

3. Payments and Refunds

  • All services require full upfront payment, unless a written exception has been made.
  • Accepted payment methods: PayPal and Payoneer
  • All prices and payments are processed in USD
  • Loxio Digital is not responsible for third-party fees, such as payment processor charges or currency exchange rates
  • Refund Policy: Once the service has commenced, no refunds will be provided.
    Refunds may only be issued in accordance with applicable law or under rare, exceptional circumstances as determined by Loxio Digital

4. Intellectual Property

Unless explicitly stated otherwise in a written agreement:

  • All materials provided by Loxio Digital—such as templates, strategy documents, reports, and custom recommendations—are the intellectual property of Loxio Digital.
  • Clients are granted a non-transferable, non-exclusive license to use these materials strictly for their business purposes.
  • Reproduction, resale, or unauthorized use is strictly prohibited.

5. Disclaimers

Loxio Digital provides services on an “as-is” and “as-available” basis.

We do not guarantee:

  • Placement in the Google Maps 3-pack or any specific ranking position.
  • Increase in customer traffic, visibility, or sales.
  • Immediate performance results.

Search engine rankings are influenced by third-party factors such as:

  • Google’s evolving algorithms
  • Competitor activities
  • User behavior trends
  • Business location, industry, and category accuracy

6. Limitation of Liability

To the fullest extent permitted by law:

  • Loxio Digital is not liable for any indirect, incidental, or consequential damages, including but not limited to data loss, lost profits, or reputation damage.
  • Our total liability for any claim related to the services shall not exceed the amount paid by the client for that specific service.

Termination of Services

We reserve the right to:

  • Deny or terminate access to our services at any time for violation of these Terms, abuse of service, or any unlawful or unethical behavior
  • Suspend or cancel services if the client engages in activities that could damage Loxio Digital’s reputation or violate any applicable laws

In the event of termination, you will be notified via the email provided at the time of service agreement.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law principles.

All disputes arising out of or in connection with these Terms shall be exclusively resolved by the competent courts located in Sri Lanka.

9. Contact Us

If you have any questions about these Terms of Service or require further clarification, please contact us: